OFFICE TRAINING SEMINARS AND WORKSHOPS

Management Development

Leadership Training
You'll learn proven techniques on handling people, maintaining discipline, and curtailing absenteeism.. A must for the new supervisor as well as seasoned management staff.

Dealing with Conflict
Conflict is with us always and eliminating it is not an option. You'll learn how to deal with it when it arises. Plus, find out how to reduce conflict and keep it to a minimum.

Getting Along with Difficult People
Do you often feel deflated, criticized, belittled, ignored, mocked, put-down, ridiculed, slighted, overlooked? Learn how to cope with "difficult people" without becoming defensive or buying into a manipulative situation.

Goal Setting
Learn how to set priorities so you can plan where you are going and how to get there. Start your own 30-Day Improvement Guide and begin setting goals so you can take action.

Leadership Training -- 'How to Be a Super 'Boss'
Learn what makes a 'Super Boss'. Discover your management style and how to truly lead subordinates, resolve conflicts and motivate people. A definite must for the new supervisor and a powerful refresher for experienced managers.

Maximizing Staff Potential

Business Etiquette
A manners and etiquette review for all staff dealing with the public and customers. Addresses the needs of the young, 'just-out-of-school' manager or the experienced executive as a refresher course. You will learn the fundamental principles of business interactions and exchanges, professional acknowledgments, and techniques for remembering names and key identifiers.

Customer Service
Every person who interacts with customers, from the receptionist to the CEO, plays a vital role in building exemplary customer service. Designed to help the company build lasting partnerships with their customers via the development and delivery of outstanding customer service.

Getting the Most from Everyday

Pump Up the Volume
This is a motivational program on helping you become more successful, realizing that you are better than you think, and assist you to stop selling yourself short. Positive Mental Attitude (PMA) is stressed along with reviewing daily affirmations that you are worthy and can accomplish whatever you truly want.

Laughter Principles
Explore managing stress in a non-traditional approach that yields long-term results. Learn how stress is the body's alarm system shouting: "Is this important? Is my reaction appropriate? Can I change this?"

How to Get Back in Control

Laughter for the Health of It
Addresses the role of humor as a long recognized tool for maintaining good health and well-being. You learn how to use humor in your daily life and the therapeutic benefits of self-laughter to reduce stress and create wellness. You will establish a personalized "fun" plan to reduce stress and add humor to your life.

Dealing with Conflict
Conflict is with us always and eliminating it is not an option. You'll learn how to deal with it when it arises. Plus, find out how to reduce conflict and keep it to a minimum.

Getting Along with Difficult People
Do you often feel deflated, criticized, belittled, ignored, mocked, put-down, ridiculed, slighted, overlooked? Then learn how to cope with hard situations and get along with difficult people.

Topics for Professional Women

The Wonder Woman Syndrome
This program explores how women can handle the demands of time, accomplish all the things they want to do, deal with guilt feelings about the things they don't get done and how to make time for yourself. Discussion of the "E" type woman will also be explored.

Power Imaging and Self-Projection for Women
This program is specifically geared to the professional woman. It addresses the unique problems of image and self-projection that women face in the work force every day. You will learn new ways to establish professional credibility, authority and presence. The program will help you build your personal power with clients and customers, in conflicts and tight spots, and as a productive team member. The program also help you prepare for more responsibility and higher positions.

AER Consulting,Inc.has the expertise to assist you.
Call today to discuss your needs.

P. O. Box 320245, Tampa, Florida 33679-2245