SEMINAR/WORKSHOP SUMMARIES

CUSTOMER SERVICE WORKSHOP

Customer satisfaction is now recognized as a crucial ingredient of quality care. Customers rate exemplary service very high when choosing a product or service. Research has shown that 68% of customers leave a company due to a service problem. How we treat our customers will make the difference in the growth of a practice or company. This program will teach the participants how to keep and retain customers for life. The workshop offers practical, day-to-day examples on how to improve your customer relations as well as review your systems and processes to make them customer friendly.

MANAGED CARE CONTRACTING

Understanding the basics of managed care contracting is essential if medical practices are to survive in the ever-changing health care environment. This programs helps the participants learn about the critical provisions in many managed care contracts, along with their possible significance for their practice. This program helps the participant become an effective negotiator and offers tips and strategies in negotiating managed care contracts.

THE WONDER WOMAN SYNDROME

This program explores how women can handle the demands of time, accomplish all the things they want to do, deal with guilt feelings about the things they don’t get done and how to make time for yourself. Discussion regarding the “E” type woman is also explored.

HIRING AND BEYOND

This program takes you through the hiring process with the goal of searching and selecting the right people for the job. Hiring smart is the ultimate goal of any organization. The participants will learn the process from the assessment of the position to the evaluation of the new employee.

IMAGE AND SELF PROJECTION FOR WOMEN

This program is specifically geared to the professional woman. It addresses the specific problems of image and self-projection that women face in the work force everyday. The participant will gain new ways for establishing professional credibility, authority and presence. The program will help the participants build their personal power with clients and customers, in conflicts and tight spots, and as a productive team member. The program will also help you prepare for more responsibility and a higher position.

SEMINAR/WORKSHOP SUMMARIES

LEADERSHIOP TRAINING - How To Be A Super Boss

This workshop is geared toward the prospective supervisor/manager or the new supervisor/manager. It can also be very useful as a refresher course for the experienced manager. The course covers: (1) an overview of management, (2) Planning, Goal Setting, and Delegation, (3) Leadership Skills, (4) Motivating People, (5) The People Process, and (6) Relaxation Techniques.

LAUGHTER FOR THE HEALTH OF IT

The role of humor has long been recognized as a great tool for maintaining good health and a sense of well-being. Participants in the workshop will learn how to use humor in their daily life and the therapeutic benefits of being able to laugh at ourselves and at situations in order to reduce stress and gain perspective in fostering and maintaining health. Individuals in attendance will establish a personalized "fun" plan to reduce stress and add humor to their life.

THE WINNING ATTITUDE - THE KEY TO SUCCESS

This is a motivational program on helping the participants become more successful, realizing that we are better than we think, and assist the individual to stop selling themselves short. Positive Mental Attitude (PMA) is stressed along with reviewing daily affirmations that we are worthy and can accomplish whatever it is we truly want.

DEALING WITH CONFLICT

Conflict is with us always. The answer to conflict is not to eliminate it -- as that is not possible -- but to reduce conflict …………. To keep it to a minimum. In this program, participants will learn how to keep conflict to a minimum and how to deal with it when it arises.

GETTING ALONG WITH DIFFICULT PEOPLE

Do you often feel deflated, criticized, belittled, ignored, mocked, put-down, ridiculed, slighted, overlooked? This program will help you learn how to cope and get along with difficult people.

GOAL SETTING

This program is designed to assist all of us who need to set our priorities, plan where we are going and how we are going to get there. A 30 Day Improvement Guide is presented and discussed as well as 8 steps on how to set goals and take action.